At Complete Family Psychiatry, we are committed to protecting your privacy while ensuring you have timely access to your medical records. This policy outlines how records can be requested, processed, and released.

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Your Right to Access Your Records

You have the right to request and receive a copy of your medical records. We strive to make this process simple, secure, and efficient.

 

How to Request Your Records

You may request your records by:

• Submitting a request through the secure patient portal (preferred)

• Completing a Release of Information (ROI) form

• Sending a request via fax or secure communication

 

Processing Time

• Requests are typically processed within 5–10 business days

• All requests will be completed within 30 days as required by law

If additional time is needed, you will be notified.

 

Authorized Third-Party Requests

We may release your records to a third party (e.g., another provider, attorney, or insurance company) only with your written authorization, unless otherwise permitted by law.

 

Identity Verification

To protect your privacy, we verify identity before releasing any records. This may include:

• Secure portal authentication

• Government-issued ID

• Verification of personal identifiers

 

Types of Records That May Require Special Authorization

Certain sensitive records require additional consent, including:

• Substance use treatment records

• Psychotherapy notes

• HIV-related information

• Genetic testing results

 

How Records Are Delivered

To maintain confidentiality, records are released using secure methods:

• Secure patient portal (preferred)

• Encrypted email

• Fax (to verified recipients)

• Mail

Unsecured methods (e.g., standard email or text message) are not used.

 

Fees

We may charge a reasonable, cost-based fee for copying or mailing records, in accordance with applicable laws.

 

Denial of Requests

In limited circumstances, a request may be denied (e.g., incomplete authorization or legal restrictions). If this occurs, you will receive a written explanation.

 

Revoking Authorization

You may revoke your authorization at any time in writing. This will not affect information already released.

 

Our Commitment to Your Privacy

We strictly follow all federal and state privacy laws, including HIPAA, to ensure your information remains secure and confidential.

 

Contact Us

For questions or to request records:

Complete Family Psychiatry
Secure Patient Portal (Preferred)
Fax: 1-877-352-0071